The Edge of the Abyss

The Edge of the Abyss
Depression is not a sign of weakness
Showing posts with label hotel. Show all posts
Showing posts with label hotel. Show all posts

Thursday, January 1, 2015

BAD VACATION, Part Two


The next day, my husband's job interview went just fine. We were turning the tide. I called the airline again. Perhaps they had good news. While the customer service rep had me on the phone, he noticed I was from Ohio.

 

"I see you're from Columbus, ma'm," he said.

 

"Yes, that's correct," I responded, thinking this info would help him locate our bags.

 

"I'm a celebrity of sorts in McConnelsville, Ohio," he claimed.

 

"Oh, really?" I replied, just to be polite.

 

He continued: "Why yes, my four-year old daughter was murdered there."

 

When I hung up, we were no closer to getting our luggage, and I was creeped out by the child murder anecdote.

 

Our third night was spent in a different hotel: this one at ground zero for South Beach nightlife. How cool! How fun! How freakin' noisy! We had failed to consider there would be a DJ jamming tunes until 4am around the pool, a pool that was separated from us by one thin pane of glass. Even our portable white noise machine was no match.

 

The next morning, we rose at 7am to head to my job interview. I hoped my under-eye concealer would hide the dark circles. Okay, we'll be fine. We'll re-group.

 

Uh, no. The only elevator in our historic art deco hotel was sporting a big "out of order" sign and rather boastfully, I might add. Like a teenage boy flaunting his first hickey.

 

Now that we were facing four flights of hotel stairs, the airplane's one flight seemed, by comparison, like a walk in the park. Or a roll to the tarmac.

 

I stayed put while my husband descended the stairs to the lobby registration desk. Fifteen minutes later, we were both descending in the elevator. Seems "out of order" really meant "routine elevator maintenance."

 

I made it to my interview, which went well. That was the watershed moment of the trip; we were certain of it. We passed the remainder of the day pleasantly, shopping, dining and strolling around Miami Beach.

 

The next day, we changed lodging again. We had planned months ago to stay at three different hotels so we could write about our trip and sell it as a free-lance travel story.

 

The last hotel was a beautiful art deco property from the outside, but careworn inside. The lobby was dingy and wheelchair access was via a luggage cart ramp on the side. But we were committed to pulling this trip out of the crapper. We even resolved to ignore the room's imperfections: blood on the box springs, smashed insect stains on the wall, threadbare carpet and an unpleasant conglomeration of odors not in our best interest to contemplate.

 

We stayed out late, enjoying a balmy Miami night, and climbed into bed around 1am.

 

Just as we'd begun to drift off the sleep, we were startled by a very loud, very shrill emergency klaxon. Whatever could it be? A fire? An emergency? A hurricane four months before the start of the season?

 

We couldn’t ignore it, and threw on clothes. Down to the lobby we went, along with many other guests. “False alarm,” we were told by the same trio of hotel staffers who were the only ones working. The klaxon stopped.

 

Annoyed and weary, we returned to our room. Once again, we laid down our heads.

 

Ten minutes later – you guessed it – the klaxon sounded again.

 

Now we were very annoyed, weary and worried the elevators might automatically turn off if this was a real fire, even a small one. We pulled on our sweats and went back down to the lobby.

 

In between answering one call after another, the guy at the front desk looked up and emphatically told our bedraggled group of tired guests, once again, this was a false alarm. But this time the klaxon continued.

 

What to do, what to do? We decided that fate was telling us to get the hell out of Dodge, so my husband when back upstairs to pack our things. I stayed in the lobby, where I watched a hotel staffer run to the hotel’s front entrance just as Miami Beach Fire/Rescue arrived.

 

“It’s a false alarm,” cried the staffer, using his body to try to block fire service personnel from entering the hotel. He did not succeed.

 

Soon we made our escape, then spent the night sleeping in the airport and caught a plane home the next morning.

 

Some folks would forget such misery after returning home, or would simply re-tell the story for laughs at parties. We are not such people.

 

Over the next week, my husband and I filed complaints about the hotel from hell to every regulatory agency we could think of, including the Miami Beach Building, Code Compliance and Fire departments.

 

We thought this would probably take us to the point of closure. Alas, no. The owner of the hotel with the non-stop fire klaxon called and left a lovely message on our home answering machine. In a decidedly threatening tone, he told us that he knew we’d filed the complaints and that we better “watch our backs.” After hearing his message, we filed a complaint with our local police. We never heard from him again.

 

As for our bags, they were finally located by the airline one month to the day after we’d filed the lost luggage report. Fed Ex delivered them completely intact, everything inside just as we’d packed it. No explanation.

 

Guess they just went “round and round” somewhere for a month.

Monday, December 29, 2014

BAD VACATION, Part One

 

It started out as lovely trip, a mix of business and pleasure. But it began to go oh-so-horribly wrong just as our plane was making its descent to our destination.

 

The flight attendant -- who'd seen me board with a wheelchair -- asked me if I could walk down a flight of stairs. It seems the jet bridge service we'd been promised upon landing in Miami was not available. I suppressed the urge to make a snarky reply and assured her that, no, I could not do stairs in a wheelchair.

 

No problem, my husband and I were told. A lift would be provided to take me from the plane down to the tarmac. And technically speaking, this turned out to be true. Except the lift was brought to the plane about an hour after the rest of the passengers had de-boarded and been whisked away in a bus.

 

As we waited for the lift -- and 15, then 20, then 30-plus minutes passed -- we had visions of our luggage being stolen without us there to claim it.

 

Could someone from the airline secure our bags until we deplaned, crossed the tarmac and made it into the terminal? This request provoked smiles and the response -- along with circular hand gestures -- that we shouldn't worry, because our bags would just go "round and round" until we claimed them.

 

We finally made it to the baggage carousel about 75 minutes after our plane landed. Our bags were not going "round and round." Instead, our bags were nowhere to be found. So, instead of heading to the rental car shuttle queue, we had to stand in the airline's MIA luggage queue.

 

We filed the report no traveler wants to think about, then picked up our rental car. As we drove to our hotel, we tried to find the humor in the situation. We can shake this off, we told ourselves. The airline will deliver our bags to the hotel tomorrow, and all will be right as rain.

 

I called the airline the next day and gave the customer service rep our claim number. I was put on hold. The rep came back on and asked me where we had changed planes. I assured her it had been a direct flight, from Columbus, Ohio to Miami. She insisted our luggage could not have been lost unless we had changed planes. Did we catch our connecting flight in Chicago? For a few seconds, I considered if I'd been drugged or comatose during the flight, which might explain why I had no memory of changing planes. Then I realized my husband would have to have been comatose or whacked out, too.

 

Further attempts to explain that we suspected our bags had been stolen were pointless. And given that my husband had a job interview 24 hours later -- and no appropriate clothing to wear -- we headed our car not to the beach but to an outlet mall.

 

Okay, we had faced worse situations before. Outline a strategy, then carry it out. Our bags had contained a mixture of cheap garments but a few nice pieces as well: a Joseph Abboud dress shirt, a Richard Tyler suit jacket, a Versace skirt. If the airline were to locate our stuff, we should buy only modestly-priced things we needed to get by. But if our things were lost for good, shouldn't we get high quality stuff the airline would reimburse us for? Ultimately, we decided to go the budget route. We psyched ourselves up and hit that darn outlet mall like shopping commandos. Into the discount department stores we flew; out we came with bags of clothes. Success!

 

Not so fast. My husband and I lack the ideal body types that most clothes are designed for. Our new garments needed to be hemmed. Time to improvise again! That night, when I should have been on a chaise lounge savoring my third mai tai, I spent it "hemming" our stuff with cleverly hidden safety pins.